Important Info | Lucy Bell Limited

Appointment Information & What to Expect

Important Booking Policies

A non-refundable deposit is required to secure your appointment.
Deposits will be deducted from your final balance.
You can rearrange your appointment once with at least 48 hours' notice.
If you cancel or fail to attend with less than 48 hours' notice, your deposit will not carry forward, and you may be charged a 50% cancellation fee.
If you rearrange your appointment with less than 48 hours' notice, you will be required to pay a new booking fee (deposit) to secure your slot. This new deposit may be up to 50% of the treatment value.

Before Your Appointment

To ensure your treatment runs smoothly, here are a few things to keep in mind:

Arrive no more than 10 minutes early – I kindly ask this to respect appointment times and privacy.
Shut the door gently behind you when you enter the clinic—it’s a private space, and this helps maintain a calm and welcoming environment.
No makeup where possible—come with clean skin for the best results.
Avoid sunbeds, retinol, tretinoin, acids, and chemical peels for at least 5-7 days before your treatment.
Please skip strong perfume on the day of your visit.
I recommend avoiding alcohol for 24 hours before your treatment, as it can increase redness, bruising, or swelling.
Be mindful of any medications (like aspirin or ibuprofen) that can cause slight bleeding or bruising—it’s nothing to worry about but worth noting.

What Happens After Your Treatment?

Aftercare is just as important as the treatment itself, so here’s what you can expect:

Microneedling & Mesotherapy

Day of Treatment: Do not wash your face for the rest of the day.
The Morning After: Cleanse with plain water and apply the repair cream I’ll provide you.

What’s Normal:

Redness and slight stinging for up to 24-48 hours.
Dryness and flaking—this is part of the healing process! Use plenty of moisturiser or facial oil.
Mild swelling or sensitivity.
Pin prick bruising at the injection sites.

Derma Eye & Under Eye Skin Boosters

Swelling under the eyes can happen and might last up to 5 days—this is completely normal.
In extreme cases, this has been known to last up to 2 weeks.
Derma Eye treatments can go red, puffy and you may experience little lumps at the injection points. This is minor swelling and will go down.
Minor Bruising: Pin-prick bruises can appear but will settle quickly. I have never caused moderate bruising, so there’s no need to worry!

Derma 2.0 Firming Treatment:

With some treatments, such as Derma 2.0 Firming, red bumps can sometimes flare up at the injection site for around a week. This is usually triggered by changes in temperature but will disappear with time. It should not last more than 10-14 days and is absolutely nothing to worry about.

General Aftercare Tips

After microneedling and mesotherapy, your skin is in a delicate state and should be treated with extra care to prevent irritation or unwanted reactions.

Microneedling and mesotherapy create microchannels in the skin, which remain open for a period of time—typically up to 24 hours with microneedling and up to 48 hours with mesotherapy. During this time, your skin is more vulnerable to irritants, bacteria, and certain ingredients, which is why aftercare is so important.

❌ What to AVOID:

Do NOT apply any skincare products, makeup, or SPF for at least 24-48 hours unless advised otherwise

Some ingredients can penetrate deeper than intended and cause irritation.

Avoid touching your face—even clean hands can transfer bacteria.
No sunbeds, saunas, steam rooms, hot baths/showers, or the gym for at least 48 hours. Excess heat and sweat can lead to irritation or breakouts.
Avoid harsh skincare products, including acids, retinol, exfoliants, and active ingredients for at least 5 days as they can be too strong on sensitised skin.
Do not dye your hair or brows for at least a week—the chemicals in hair dye can cause irritation if they come into contact with healing skin.
Keep pets away from your face! Their fur can introduce bacteria that may lead to irritation or breakouts.
Avoid using unwashed pillowcases, towels, and makeup brushes—opt for fresh, clean fabric to prevent bacteria from coming into contact with your skin.

✅ What to DO:

Use a fresh, clean towel and pillowcase every night for at least 5 days post-treatment.
Stay hydrated—drinking plenty of water will support your skin’s natural healing process.
Wear mineral SPF daily (after 48 hours) to protect your skin as it heals. Sun exposure can cause pigmentation and irritation on freshly treated skin.
Antihistamines can help if you experience any mild swelling or redness.
Keep your skin hydrated with a gentle, non-active, recommended moisturiser (if advised).

Understanding Dermatitis & Why It Can Happen

If irritation, redness, or sore bumps develop a few days after your treatment, this is more likely to be contact dermatitis, rather than a reaction to the treatment itself. Dermatitis is a skin irritation caused by something that has come into contact with the skin post-treatment, triggering an inflammatory response.

Common causes include:

Using skincare, makeup, or face wash that contains harsh or irritating ingredients.
Touching your face frequently or coming into contact with pets, fabrics, or environmental allergens.
Sweat, heat, or friction against the skin too soon after treatment.
Sleeping on an unwashed pillowcase or using a dirty towel.

If dermatitis occurs, it is not caused by the treatment itself but by something introduced to the skin afterward.

A mild hydrocortisone cream can help calm irritation, but if symptoms persist, consult a pharmacist or GP.

Taking proper aftercare measures ensures you get the best possible results without unnecessary irritation. If you’re ever unsure about what you can or can’t do post-treatment, just ask! 😊

A Note on Multiple Practitioners

I don’t advise seeing multiple practitioners for similar treatments at the same time. Different treatment plans can affect your results, and consistency is key to achieving the best outcome.

Why Treatment Plans Are Essential

At my clinic, I take great care to create personalised treatment plans tailored specifically to your skin’s needs and your personal goals. These plans aren’t just a suggestion—they’re the roadmap to achieving the best possible results for you!

Why Do I Recommend Treatment Plans?

Consistency is key when it comes to achieving noticeable, lasting improvements in your skin. By following a structured plan, each treatment builds on the last, ensuring your skin gets the full benefit at the right time. Whether it's reducing fine lines, tackling acne scars, or improving overall skin health, sticking to the recommended schedule is crucial for seeing the results you deserve.

What Happens If You Don’t Stick to the Plan?

Life happens, and I completely understand that sometimes appointments need to be rescheduled. However, it’s important to know that extending the time between treatments can affect your results. For example, if your plan requires appointments every two weeks but you have to wait four weeks due to unforeseen circumstances, the progress we’ve made may start to fade, or we may need to adjust your treatment. In some cases, you may not achieve the desired results at all.

It’s your responsibility to stick to the treatment plan to ensure the best results possible. While I’ll guide you every step of the way, your commitment is key to your success. The outcome of your treatments ultimately depends on your dedication to the plan.

The Longevity of Your Results

The longevity of your results depends on several factors, including:

Your skin type and natural ageing process
Your lifestyle (e.g., sun exposure, diet, hydration, sleep, nicotine & alcohol intake, and stress levels)
How closely you follow the recommended aftercare and maintenance

Different treatments and products have varying timeframes for maintenance. Generally speaking, once you’ve completed your treatment plan, most treatments require maintenance sessions approximately every six months to keep your skin in its best condition.

It’s also important to remember that while my treatments help rewind some of the damage caused by ageing and external factors, they don’t stop the ageing process. Your skin is always naturally ageing, so while these treatments provide significant improvements, they aren’t a miracle cure. What they do offer is a way to enhance your natural beauty and slow down the visible effects of ageing.

Results May Vary

Everyone’s skin is unique, and because of this, individual results can differ. Some clients may respond more quickly or effectively to certain treatments and products, while others may need more time to see improvements.

I want to be completely transparent: while I strive to provide the best care and treatments for your skin, I cannot guarantee specific results. Your skin’s response depends on many factors, including your skin type, health, and lifestyle.

Acceptance of Responsibility and Risk

When booking a treatment with me, you are accepting the miniscule risk of a potential reaction. While I use the highest-quality products and proven techniques, reactions can occasionally occur due to individual sensitivities. By booking, you acknowledge and accept this risk as part of your treatment journey.

Investing in your skin is a partnership between us. I’m here to help you every step of the way, but your commitment to your plan and your ongoing maintenance is essential.

Refusal of Service

I hold the right to refuse service to any client for any reason, including but not limited to if I deem them unfit for treatment, unwell, under the influence, or rude. In such cases, clients may still be charged the full treatment price, and they will lose their deposit.

If I need to cancel or rearrange your appointment, your deposit will not be refunded, but I will offer suitable alternatives to accommodate your needs. If you refuse the alternatives offered, you will still lose your deposit.

If you become rude or offensive during the treatment process or at any point, I reserve the right to ban you from the clinic, including all associated social media, websites, and accounts. In extreme cases, I may consult with a solicitor for legal advice.

I Can’t Wait to See You!

If you made it this far -- Well done! 😅 That being said, I’m so excited to meet you and help you get that gorgeous, healthy glow. I want this experience to be amazing for you, so if you have any questions or need to chat before your appointment, just give me a shout! 💛